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Jim Saunders

已加入2021年4月15日

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最后活动2021年10月22日

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Jim Saunders 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It can be embarrassing, when reviewing a customer's history, to miss a large chunk of their tickets, simply because a duplicate organization may have been set up using a short name, or former name, etc.

查看评论 · 已于 2018年1月09日 发布 · Jim Saunders

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社区评论 Feedback - Ticketing system (Support)

Now that you've opened that issue, Heather: What is going on with the ability to "UN-Merge" tickets?

查看评论 · 已于 2017年10月09日 发布 · Jim Saunders

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社区评论 Feedback - Ticketing system (Support)

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

查看评论 · 已于 2017年4月17日 发布 · Jim Saunders

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