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Ken Shampo

已加入2021年4月15日

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最后活动2021年10月27日

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Ken Shampo 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We really need this feature as well.  We are trying to sync data between our systems, and it is becoming very difficult when there are many aspects between them that we cannot compare.

查看评论 · 已于 2016年2月04日 发布 · Ken Shampo

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社区评论Discussion - Zendesk on Suite best practices

First off I want to say I love this.  I noticed this when submitting Zendesk Tickets, and it instantly went on my todo list.  We spend way too much time tracking down customers so this was a great addition for us.

I see this was partially talked about, but from a different standpoint.  Is there a way to get the bump bump solve notifications to appear as comments on the ticket. My agents at first were not sure if it was working correctly as they were not able to visibly see the emails had gone out.  For now I have them click on "show all events", but it would be ideal if the email could translate into some sort of comment whether it be public or private, just to let them know it has triggered without taking the extra steps.

查看评论 · 已于 2015年7月14日 发布 · Ken Shampo

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