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Paul French
已加入2021年4月15日
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最后活动2021年10月22日
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Adding a note here as it may have been missed in this long thread, so for those who don't know, it is possible to add CC if the CC is an agent or light agent. So for product managers/account managers within the company its possible on Enterprise to set them as light agents and add them.
We achieved this with custom organisation field and mapping.
The real issue is adding a 3rd party/external contact as CC which is the request.
Sadly, other platforms can offer this, hoping Zendesk can raise priority of this feature
查看评论 · 已于 2015年10月16日 发布 · Paul French
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Paul French 进行了评论，