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Konstantin Annikov

已加入2021年4月16日

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最后活动2023年6月28日

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的最新活动 Konstantin Annikov

Konstantin Annikov 进行了评论,

社区评论 Feedback - Ticketing system (Support)

One more vote for bulk editing of an existing field. 
The paid plugin seems redundant for such a simple operation. 

@... ZZ Graeme Carmichael seems it is popular, doesn't it? Maybe it's time to implement that? 

查看评论 · 已于 2022年7月25日 编辑 · Konstantin Annikov

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社区评论 Feedback - Reporting and analytics (Explore)

This not an alternative, as it is not possible to combine Explore data with other systems' data (Jira, YouTrack, etc) via "External link sharing"
The only way I see to achieve that is to make Explore to be iframed, or return a query result by API. 

Or you see another workaround, Walter Bellante

查看评论 · 已于 2022年1月31日 发布 · Konstantin Annikov

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Konstantin Annikov 进行了评论,

评论How to build dashboards

Hi, 
Do we have updates on that? 

I am trying to achieve the same (combine data from Jira (kind of) and Explore). 

Is it possible? 

查看评论 · 已于 2022年1月31日 发布 · Konstantin Annikov

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社区评论 Feedback - Reporting and analytics (Explore)

Pain point for our company as well. 

We are recording backlog for the agents, and backlog differs depending on who is looking at it. 

Simple example: 

An agent is in GMT+0, he is working Mon-Fri, 9-18. We are capturing backlog at 19:00 (agent's time) every day. Tickets are assigned to all agents 9-18 daily (including sat and sun)

This agent has all tickets closed at 19:00 for the whole week (Mon-Fri). The agent looks at the dashboard and all is good for him. Side note: Sat and Sun are excluded from the dashboard.

But a manager is working in GMT+10. When it is Sunday for agent, and backlog is excluded for him, for his manager it is Monday already, so backlog is included in the dashboard. 

So, the pain point: the manager thinks that the agent has a huge backlog (as agent's Sunday is included in manager's dashboard), but the agent actually does not have it. 

 

查看评论 · 已于 2021年1月26日 发布 · Konstantin Annikov

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