最近搜索
没有最近搜索

Konstantin Annikov
已加入2021年4月16日
·
最后活动2023年6月28日
关注
0
关注者
0
活动总数
20
投票
7
订阅
9
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Konstantin Annikov
Konstantin Annikov 进行了评论,
One more vote for bulk editing of an existing field.
The paid plugin seems redundant for such a simple operation.
@... ZZ Graeme Carmichael seems it is popular, doesn't it? Maybe it's time to implement that?
查看评论 · 已于 2022年7月25日 编辑 · Konstantin Annikov
0
关注者
2
投票
0
评论
Konstantin Annikov 进行了评论,
This not an alternative, as it is not possible to combine Explore data with other systems' data (Jira, YouTrack, etc) via "External link sharing"
The only way I see to achieve that is to make Explore to be iframed, or return a query result by API.
Or you see another workaround, Walter Bellante ?
查看评论 · 已于 2022年1月31日 发布 · Konstantin Annikov
0
关注者
1
投票
0
评论
Konstantin Annikov 进行了评论,
Hi,
Do we have updates on that?
I am trying to achieve the same (combine data from Jira (kind of) and Explore).
Is it possible?
查看评论 · 已于 2022年1月31日 发布 · Konstantin Annikov
0
关注者
0
投票
0
评论
Konstantin Annikov 进行了评论,
Pain point for our company as well.
We are recording backlog for the agents, and backlog differs depending on who is looking at it.
Simple example:
An agent is in GMT+0, he is working Mon-Fri, 9-18. We are capturing backlog at 19:00 (agent's time) every day. Tickets are assigned to all agents 9-18 daily (including sat and sun)
This agent has all tickets closed at 19:00 for the whole week (Mon-Fri). The agent looks at the dashboard and all is good for him. Side note: Sat and Sun are excluded from the dashboard.
But a manager is working in GMT+10. When it is Sunday for agent, and backlog is excluded for him, for his manager it is Monday already, so backlog is included in the dashboard.
So, the pain point: the manager thinks that the agent has a huge backlog (as agent's Sunday is included in manager's dashboard), but the agent actually does not have it.
查看评论 · 已于 2021年1月26日 发布 · Konstantin Annikov
0
关注者
1
投票
0
评论