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Brettany Rhodes
已加入2021年4月16日
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最后活动2025年1月09日
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的最新活动 Brettany Rhodes
Brettany Rhodes 创建了一个帖子,
I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that will include problems with incidents, but it does not pull in the problem tickets without incidents.
Thanks!
Brettany
已于 2025年1月07日 发布 · Brettany Rhodes
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Brettany Rhodes 创建了一个帖子,
I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need this status changed at the Org Level, not the ticket level.
For example:
Organization field > Onboarding Status field = Early Adoption
after 90 days change the
Onboarding Status field = Onboarding Complete
已于 2024年5月03日 发布 · Brettany Rhodes
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Brettany Rhodes 创建了一个帖子,
I'm looking for a way to a macro, or possibly an internal note added when an agent first opens a ticket. We need to set reminders for agents to add certain documentation before taking action on the ticket (pending, on-hold, solved).
Is there an option or workaround to do this?
已于 2024年3月13日 发布 · Brettany Rhodes
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Brettany Rhodes 进行了评论,
We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on?
查看评论 · 已于 2023年10月02日 发布 · Brettany Rhodes
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Brettany Rhodes 进行了评论,
Brettany Rhodes 进行了评论,
I'm needing to audit all views and who they are available to. Is there a way to export the views list?
查看评论 · 已于 2023年3月22日 发布 · Brettany Rhodes
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Brettany Rhodes 进行了评论,
When setting an individual user to Can view all org tickets in their user profiles. Does this user have edit rights to all org tickets or is it view-only access?
查看评论 · 已于 2022年8月24日 发布 · Brettany Rhodes
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Brettany Rhodes 进行了评论,
We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but the agents are requesting the Slack notification contain the red flag word. Is there a way to include a word or phrase when listed as an "ANY" condition for the comment/subject text? Attached are samples of the trigger created and the Slack notification received. Any help would be appreciated.
查看评论 · 已于 2022年5月16日 发布 · Brettany Rhodes
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Brettany Rhodes 进行了评论,
Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published.
Has anyone come up with a work around to send a notificate to Slack when articles are published without creating a ticket?
查看评论 · 已于 2022年4月13日 发布 · Brettany Rhodes
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