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Diego Garcia
已加入2021年4月16日
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最后活动2023年7月05日
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Diego Garcia 进行了评论,
Hi. Does this configuration apply to any of the login methods? I mean, if my agent is logged through SAML o JWT, this configuration applies to this login method as well?
查看评论 · 已于 2022年10月19日 发布 · Diego Garcia
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Diego Garcia 进行了评论,
Para que son los botones a la derecha de un comentario?
查看评论 · 已于 2022年5月20日 发布 · Diego Garcia
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Diego Garcia 进行了评论,
Hi Zendesk Team,
According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)
The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?
查看评论 · 已于 2021年10月05日 发布 · Diego Garcia
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Diego Garcia 进行了评论,
Hy Everyone.
I had the same question, but I think I found the answer.
There are two types of templates.
1. The templates that are used in the HC Knowledge Capture and that you create according to https://support.zendesk.com/hc/en-us/articles/115002374987-Creating-templates-for-the-Knowledge-Capture-app- Guide-Professional-and-Enterprise-
2. The theme templates, which unlike the previous ones, are edited through the theme code. https://support.zendesk.com/hc/en-us/articles/360001948367-Adding-multiple-article-section-and-category-templates-to-your-theme
The drop-down list when creating an article refers to the second, so it is not a content template. It is a template for editing the way an article is displayed in the help center.
At the moment, our solution will be to create articles with editing restrictions and ask the writers to duplicate them.
查看评论 · 已于 2021年2月12日 发布 · Diego Garcia
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