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Amelia Gratta
已加入2021年4月16日
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最后活动2021年10月22日
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的最新活动 Amelia Gratta
Amelia Gratta 进行了评论，
社区评论 Feedback - Ticketing system (Support)
As a customer support agent I know that the business affect / customer service impact of a feature is one of the major factors that decide how or if things get changed. By requesting your customers to not share their customer service experiences and the affect this has for them, you are attempting to delete an entire, very important aspect of this improvement request.
You ask for "use cases" and "problem statements." The business affect and customer service experience of how this feature works (or doesn't) for us right now are the "problem statements" you request.
查看评论 · 已于 2017年9月26日 发布 · Amelia Gratta
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