Robert Welch

We have over 100 clients using Zen Desk to open / update tickets.  Several have asked for a way to pull tickets from the Portal. This would be a welcome enhancement for us. 

We just ran into an issue where we had an automated alert get truncated that had customer data on it. As a result, we missed notifying some of our customers and were put in a very uncomfortable position.  Any type of visual indicator that a message is truncated is critical to us.