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Carl West

已加入2021年4月16日

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最后活动2025年1月29日

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We have noticed that the CC's have stopped receiving updates recently.  We have not changed our triggers.

 

The use case we have most often is we want to get a ticket “out of the system” to another member of our organization who is not a Zendesk user.

 

For example, if a sales lead comes in through support, we CC our sales team when we reply to the ticket.  They are not longer receiving these.

 

What changed and what do we need to do to restore?

 

Thanks!

查看评论 · 已于 2025年1月29日 发布 · Carl West

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