Joel

I'm upvoting this request as well. 

We only offer chat during business hours. Outside of business hours we want articles suggested for their inquiries. 

I discovered after an agent went on vacation that they had stayed available and with a chat window open, and I couldn't fix it.

I disabled them from zendesk chat but it doesn't seem to be changing their availability.

Admins MUST be able to log a forgetful agent off immediately when a problem is found so that users aren't inconvenienced.