最近搜索


没有最近搜索

Mark Fly's Avatar

Mark Fly

已加入2021年4月16日

·

最后活动2024年1月24日

Zendesk Luminary

Director of Customer Experience at JBKnowledge

关注

0

关注者

0

活动总数

29

投票

15

订阅

6

活动概览

的最新活动 Mark Fly

Mark Fly 进行了评论,

评论Ticket customization

Hello,

 While Custom status is a great newer feature. It seems to have lacked a lot of forethought based on all the comments I needed to read to see if my initial question was answered, which is, can I add Custom Status to a view? Which, if I am not mistaken is a big resounding NO. Please correct me if I am wrong and high five me if I am right as i diligently read the entire article to see if I could get my answer...

查看评论 · 已于 2023年10月04日 发布 · Mark Fly

0

关注者

0

投票

0

评论


Mark Fly 进行了评论,

评论Global security and user access

Hi, We need this same feature in our support for our app.  Is this a homegrown solution? Or is it a 3rd party you can share? We really need approval to not only emulate a user, but to get approval to even access the data for support's sake

 

查看评论 · 已于 2022年10月31日 发布 · Mark Fly

0

关注者

0

投票

0

评论


Mark Fly 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

Has there been any significant improvement for this feature app? It is discerning that there is no way to manage out of office agents effectively.

查看评论 · 已于 2022年5月23日 发布 · Mark Fly

0

关注者

1

投票

0

评论


Mark Fly 进行了评论,

评论Explore recipes

It would help considerably if you could see the pictures. They are so small and unreadable

查看评论 · 已于 2022年2月18日 发布 · Mark Fly

0

关注者

0

投票

0

评论


Mark Fly 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Indeed. How can I close a ticket that has no response if I can not fundamentally see if the email bounced? If the EU does not respond that is one thing I can accept. I am actually so surprised you do not show this. We recently asked about this and they pointed to an app we need to purchase above our current ZD licensing?

查看评论 · 已于 2018年8月20日 发布 · Mark Fly

0

关注者

3

投票

0

评论


Mark Fly 进行了评论,

社区评论 Feedback - Community Forums (Gather)

We have been without this much needed feature for over 3 years now after using it successfully in the old Web Portal. It is very unfortunate that the only option is to utilize the API to accomodate the needs. 

Is tagging , or some other form of it, going to be added to Community or not?

 

查看评论 · 已于 2018年1月26日 发布 · Mark Fly

0

关注者

0

投票

0

评论


Mark Fly 进行了评论,

社区评论 Feedback - Community Forums (Gather)

This exact ( well almost) function used to be in place with the old Web Portal and was extremely useful when providing feedback to our development team. We find ourselves with hundreds of articles we have to manually edit content on. This, as Jennifer stated previously, is very clumsy and ad-hoc.

Was this an oversight by development?

Is there anything on radar to address this?

What is the best workaround?

 

查看评论 · 已于 2016年12月19日 发布 · Mark Fly

0

关注者

1

投票

0

评论


Mark Fly 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 !

查看评论 · 已于 2014年5月14日 发布 · Mark Fly

0

关注者

0

投票

0

评论