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Jean-michel WEISS

已加入2021年4月16日

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最后活动2024年8月01日

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Jean-michel WEISS 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi, but that means also, that all the handled tickets have a SLA. do you have a example of fake sla, or values that we can enter for using the agent work time ? Time tracking is not accurate at all for tracking agent efficiency ( even with the sum of updated handling time on tickets per day and per agent) 

查看评论 · 已于 2024年8月01日 发布 · Jean-michel WEISS

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社区评论 Feedback - Ticketing system (Support)

Yes and no, it's also a side effect with the new workspace UI

查看评论 · 已于 2022年3月17日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

社区评论 Feedback - Ticketing system (Support)

ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working

 

查看评论 · 已于 2022年3月16日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

评论Business rules

Thanks !!! it works

查看评论 · 已于 2022年2月22日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

评论Business rules

Ok, so i'm not sure but maybe it's not the appropriate placeholder.  what i would like is a placeholder which captures a custom user field, from the user who created the ticket

查看评论 · 已于 2022年2月22日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

评论Business rules

查看评论 · 已于 2022年2月22日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

评论Business rules
{{current_user.custom_fields.<key_name>}} is this working in a macro ?

my field key is called access and it is plaintext, so my placeholder normally is
{{current_user.custom_fields.access}} ? I get only a blank space withit when i use the macro

查看评论 · 已于 2022年2月18日 发布 · Jean-michel WEISS

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社区评论 Feedback - Ticketing system (Support)

doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking on it, we don't see the answer. after several refresh, then finally, it appears. experienced with chrome browser, it seems that it works with edge 

查看评论 · 已于 2022年2月08日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1, even in wordpress, this functionality exists

查看评论 · 已于 2019年10月09日 发布 · Jean-michel WEISS

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Jean-michel WEISS 进行了评论,

社区评论 Feedback - Ticketing system (Support)

 I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively 

 

查看评论 · 已于 2019年2月26日 发布 · Jean-michel WEISS

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