Kevin Lamenzo

Could use some help translating a Help Center create attachment request from CURL into Python. Speficially, the -F tags in the CURL statement are throwing me off. I also tried GETing and attachment, then recreating the JSON object returned as my payload for the post, but I'm getting back a 500 error.

I took my subdomain, usr/pass out of the snippets below.

CURL:

curl -u  https://..zendesk.com/api/v2/help_center/articles/115005591108/attachments.json -F "inline=true" -F "file=@635564" -v -X POST

Python (I copied the example above to create a ticket and tweaked it for posting an article attachment in HC):

import requests

# Package the data in a dictionary matching the expected JSON
data = {"article_id": 115005591108, "display_file_name": "635564", "file_name": "635564", "inline": 'true'}
data2 = {"article_id": 115005591108}

# Encode the data to create a JSON payload
payload = json.dumps(data)

# Set the request parameters
url = 'https://.zendesk.com/api/v2/help_center/articles/attachments'
user = 
pwd = 
headers = {'content-type': 'application/json'}

# Do the HTTP post request
response = requests.post(url, data=payload, auth=(user, pwd), headers=headers)

# Check for HTTP codes other than 201 (Created)
if response.status_code != 201:
    print('Status:', response.status_code, 'Problem with the request. Exiting.')
    exit()

# Report success
print('Successfully created the ticket.')

+1. We're trying to accomplish the same thing. Is there a settings file that can be exposed in the theme editor?

We just had this problem. I haven't tested every social platform, but we solved it on Slack by uploading our existing logo as a separate asset, then swapping out the reference within the header template file. Then I updated a darker version of our logo to the actual logo field in the theme settings. This image in the logo field is what is referenced when sharing articles on Slack, but our template pages are pulling in the same white version of our logo we were using before.