Brady Myers

Hello @...,

I read through all of the forums on that potential risk and we decided with our safeguards in place for spam/spoof/phish to go ahead and disable the feature to allow all comments. We have had it active for 2 weeks now and it has worked great and we have not had 1 single occurence of spamming thankfully. I will continue to monitor that potential risk. It has however, really improved the utilization from our customers as they all use distribution list. Thanks for all of your feedback and discussion. 

Thanks,

Brady

@..., I was able to reach out to support and they could disable this "feature" and now it works for me! Comments that come in are not private. 

Thanks,
Brady

 @... and @...  Any update on this item? I have multiple customers that we create tickets for (on their behalf) and it goes to a group mailbox (which distributes to their team). Then someone will respond via personal account at that company and it is marked private.