Ivan Lovric

Responding to @Nicole from 9 months ago: This issue seems to not be on any Zendesk's TODO list at all, let alone on a priority list. Which is a big shame, considering that social media is crucial and extremely intertwined with customer support.

Companies care very much about having a professional look and social media is the first line of communication with the masses. And whenever we try to share a Help Center Article, Zendesk is making our posts look amateurish.

A simple new field in the article editor that would be outputted to the head's og:photo tag would do the trick. If there's a lack of developers on Zendesk, I would gladly help you with this for free, so that besides my previous and current employers also my future employers (and designers - I'm so sorry Valentina) don't get frustrated.

Thank you, Coco, that's helpful. I do have a question, two actually... Can you please tell me which plan I need to be able to edit these files, such as document_head.hbs? Also. is document_head.hbs common to all articles, or are you able to edit it for each support article individually?

Thanks again,
Ivan

I have been asking about this feature for years, I needed it at my previous employer and couldn't do it, and I've been asked to do it again in my latest company and still, I can not do it, because Zendesk still doesn't support creating a custom share image for every support article. So instead of sharing links (with automatically generated previews that link to the content), we need to share images (which are not linked) and add links to the image description text... All this because Zendesk forcibly injects the logo as the "social share image"... Jessie, Nicole, could you hint to your developer team that this is a very requested feature for any company that uses social media to interact with their users? Thanks! <3