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Vijayaragavan S

已加入2021年4月16日

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最后活动2021年10月27日

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社区评论 Discussion - Tips and best practices from the community
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I would like to initiate a trigger when SLA is breached where SLA is 30 minutes. Would these steps solve this?

Can you please explain what do you mean by

"We have another set of triggers that run when a ticket is updated, and these deal with times when the ticket is updated such that a different SLA policy applies. These triggers remove any SLA value, and add the new one."?

What are the trigger conditions? 

 

Thanks in advance.

Vijay 

查看评论 · 已于 2018年6月26日 发布 · Vijayaragavan S

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