Jacob R.

I agree, we need a way to report on and see what end-users are selecting when using the CSAT survey.

+1 , it is incredibly helpful to view these comments within the ticket directly. I agree with everyone else, please consider adding this back in as soon as possible. 

I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report that lists all of our organizations with the one ticket that was most recently solved and the date.

Zendesk support told me to “create a metric and from there calculate the most recently solved ticket, which would likely utilize the existing attribute 'Ticket Solved - Date' (or something similar like timestamp).” What they didn't help me with is how or what to create the metric based on. I would be incredibly grateful if anyone has any suggestions. Thank you in advance!

As Zendesk currently operates we have no way to tell it to not send Follower  emails. There are situations where our agents do not need to be emailed that a ticket they are following has been updated. For example, we use the MyReadReceipts app, which posts an Internal note to a ticket when a Public reply is read. That triggers a Follower email notification when we don't necessarily need it to.

It would be great if we had a way in Triggers to suppress the Follower email notifications in specific scenarios.

+1
If this was a native Zendesk function that would be great. We currently have to use a third-party app Split ‘n’ Close, https://www.zendesk.com/marketplace/apps/support/105600/split-n-close/ to get this functionality, We use the free version and it handles splitting the tickets out with reference but it does have its limitations. 

Hi Zendesk Team,

We build a report in Explore and have it added to and sorted in a Dashboard the way we want, however, when we schedule that Dashboard for delivery, the Excel exports all revert to be sorted alphabetically.

Can we please have the Dashboard delivery accurately reflect the reports that we've built? It would also be great if there was a include the date range from the Dashboard in the Excel export, is that possible as well?

I know we can sort and add data in the Excel file but that just adds extra steps after we've already taken the time to build the report in Explore the way we want it to display. 

- In our Help Center, we have defaulted the most recent response to be at the top of the ticket correspondence. Agent Workspace pushes this to the bottom, which with lengthy tickets is going to be a nightmare to have to consistently scroll. I know this was mentioned previously, but is there a plan to make this configurable for agents as it is for end users?

- In the old Zendesk UI there were numbers that notated how many Internal notes and Public replies were on the ticket. We found this to be incredibly useful and are wondering why it was not included in the new UI. Can this be added to the feedback for inclusion, please?

+1.

+1, this would be incredibly useful for the same reasoning as @..., @...

I agree with @..., I really don't see how it is a reasonable ask to have users create multiple dashboards for simple individual queries. +1 for the functionality being included.