最近搜索
没有最近搜索

Luke Aleo
已加入2021年4月16日
·
最后活动2024年10月22日
Customer service specialist! I love working with Zendesk and finding new ways to serve our customers more efficiently.
关注
0
关注者
0
活动总数
97
投票
60
订阅
6
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Luke Aleo
Luke Aleo 进行了评论,
We include the CSAT Link via a trigger when the ticket is changed to Solved status. Are we still able to use this link to obtain feedback instead of having an automation?
查看评论 · 已于 2024年10月22日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 进行了评论,
Thank you to all who provided assistance. I was able to get the desired layout and it looks much better.
查看评论 · 已于 2024年9月30日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 进行了评论,
I'm having difficulty with the spacing. Between the Agent Signature, CSAT Survey, and footer there are some large gaps. How can I reduce these spaces and improve the overall view of this?

查看评论 · 已于 2024年9月05日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 进行了评论,
Jake Warren - We have the surveys included in a trigger so that when the ticket is solved and satisfaction is Unoffered it includes the Satisfaction buttons. We didn't want to send extra emails to our customers on every ticket since we send many messages out, even to the same customers but for different topics, on a daily basis.
查看评论 · 已于 2024年7月12日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 进行了评论,
Our CSAT surveys have recently been enabled. They send out via a trigger when the ticket is solved and include a link for Good/Bad ratings. We found that the CCs are also able to update the comment and rating, though it still shows the Requesters name for the feedback update. What is the best way to prevent CCs from rating these surveys?
查看评论 · 已于 2024年7月11日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 进行了评论,
I need to make Custom Groupings to associate our Agents with their Team Leaders, allowing our Team Leaders to view all the data specific to their team easily. I consider these Beta Reports uesless until they are updated with all the features of Classic.
查看评论 · 已于 2024年7月02日 发布 · Luke Aleo
0
关注者
0
投票
0
评论
Luke Aleo 创建了一个帖子,
Our agents regularly forget to mark themselves as Online. I've setup a collection of our agents and each day I run the collection to PUT their availabilty status to Online. I want to run a conditional statement that checks for the Agent_OOO field (from the Agent Out of Office App) being marked as True, and if TRUE then skip the request and the agent can remain Offline. Otherwise, mark the agent as Online.
Any suggestions on this process would be helpful.
已于 2024年6月28日 发布 · Luke Aleo
0
关注者
1
投票
1
Comment
Luke Aleo 进行了评论,
Drilling into this feature a little further - I'm able to pull the list of all my personal macros, but is there a way I can pull query for a specific user? I want to see all the personal macros of a single agent, and then be able to duplicate/copy them to another agent.
查看评论 · 已于 2024年6月28日 发布 · Luke Aleo
0
关注者
0
投票
0
评论