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Gabriele Biella

已加入2021年4月16日

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最后活动2023年5月26日

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的最新活动 Gabriele Biella

Gabriele Biella 进行了评论,

评论Security and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

查看评论 · 已于 2023年1月25日 发布 · Gabriele Biella

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评论Managing users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

查看评论 · 已于 2022年4月26日 发布 · Gabriele Biella

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评论How to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

查看评论 · 已于 2022年4月26日 发布 · Gabriele Biella

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社区评论 Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

查看评论 · 已于 2021年10月26日 发布 · Gabriele Biella

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评论Web Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

查看评论 · 已于 2021年10月26日 发布 · Gabriele Biella

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