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Luis Freitas

已加入2021年4月16日

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最后活动2024年9月11日

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的最新活动 Luis Freitas

Luis Freitas 进行了评论,

评论Workflow best practices and recipes

This all makes sense to me but I would like to target “Specific email addresses” as VIP's, not an entire email domain. My goal is to create a trigger when we receive an email from a specific email address.

 

Is it possible to do?

查看评论 · 已于 2024年9月11日 发布 · Luis Freitas

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社区评论 Feedback - Voice (Talk)

Tommy this seems above my head, at your convenience can you provide more granular instructions?

Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing agent names id that is a concern?

Thanks!

查看评论 · 已于 2022年8月15日 发布 · Luis Freitas

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社区评论 Feedback - Reporting and analytics (Explore)

Thank you!

查看评论 · 已于 2022年8月01日 发布 · Luis Freitas

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Luis Freitas 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Karen Hynes - Following up on this...thx!

查看评论 · 已于 2022年5月17日 发布 · Luis Freitas

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社区评论 Feedback - Reporting and analytics (Explore)

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ?

Tymeshift is not cheap 

Thanks!

查看评论 · 已于 2022年5月13日 发布 · Luis Freitas

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社区评论 Feedback - Voice (Talk)

These guys offer everything ZenDesk should be including for their Talk customers. 

https://www.tymeshift.com/

I am meeting with them tomorrow

If a 3rd party can do it, why isnt ZenDesk offering it? 

查看评论 · 已于 2021年4月12日 发布 · Luis Freitas

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社区评论 Feedback - Voice (Talk)

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out yet?

查看评论 · 已于 2020年10月16日 发布 · Luis Freitas

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