Alex Soutas

Oh my goodness. I'm genuinely surprised that this isn't a feature. Last night, an agent forgot to go offline and we were taking phone calls all night.

 

Our company. Was accepting phone calls at 2am. I'm confused, what about this isn't a huge red flag? What about this warrants the community employees to go "meh, maybe we'll add it. Maybe it'll get green lit."

 

Our salesperson oversold Zendesk to us. I am so very unsatisfied at the lackluster features. But this one takes the cake. But hey, at least we're locked in to a monthly now, right Zendesk?