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Sarah Sabater

已加入2021年5月06日

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最后活动2021年10月27日

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评论Building reports

Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore?

I'm assuming this is different than call legs - since it's the leg level vs. individual calls. I'm trying to understand why we see agents with missed call legs in the hundreds but show missed call total for a single day as 0. 

查看评论 · 已于 2021年9月25日 发布 · Sarah Sabater

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评论Additional ticket channels

Is it possible to place an outbound call while you're currently on a call with an agent?

The screenshot in the last section of this article is of the "old" lay out of the comments field and the option to "Place Call" is not available within a ticket in workspace. 

查看评论 · 已于 2021年8月21日 发布 · Sarah Sabater

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评论Team members and groups

There is a double negative in the statement calling out a critical piece  in this guidance. 

It's imperative that we downgrade first and then suspend:

Note: Suspending an agent's profile will not not automatically remove them if the number of agent seats is decreased. You must downgrade the agent first.

 

查看评论 · 已于 2021年4月30日 发布 · Sarah Sabater

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评论Using themes and customizing your Help Center

Is there is there a way to modify the template so that agents can view the labels?

查看评论 · 已于 2021年3月04日 发布 · Sarah Sabater

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