Nathan Scott

I agree with the previous sentiments on this, that it would be great to have follow up tickets automatically re-assigned to the original assignee. 

Our recent reports showed these as big backlogs as they were previously being lost. It leaves the ownership with our agents and would also build better engagement if customers regularly interacted with the same staff member for any follow ups to an existing issue. 

Would be a huge help for us if this can get created!