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João Siqueira's Avatar

João Siqueira

已加入2021年4月15日

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最后活动2023年7月05日

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的最新活动 João Siqueira

João Siqueira 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I support the idea of allowing agents to provide feedback and rate our internal customers, who are also agents. Almost every company works like this. This is a problem since 2014, I think Zendesk could have a look upon this issue.

查看评论 · 已于 2023年7月04日 发布 · João Siqueira

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João Siqueira 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Hello, I would like to know how to split tickets natively in Zendesk. We have used te Split n Close third part app, but now it's limited its features to premium users, meaning that we would have to pay $3.00 per month per agent just to keep splitting tickets.

I consider that this is a basic feature (others cheaper helpdesks have it built in) and ZD must have a solution for its clients.

 

已于 2021年2月22日 发布 · João Siqueira

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