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Bernard Moriau

已加入2021年4月15日

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最后活动2025年2月12日

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的最新活动 Bernard Moriau

Bernard Moriau 进行了评论,

评论Business rules

Is it possible to add the new CSAT placeholders? Thx

查看评论 · 已于 2024年11月06日 发布 · Bernard Moriau

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Bernard Moriau 进行了评论,

评论Reporting for Talk

under section Auditing call monitoring activity, the info should be updated
There is no history tab. the info is now available under Usage charges 
 

查看评论 · 已于 2024年7月24日 发布 · Bernard Moriau

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Bernard Moriau 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Is it possible to allow us either have (in messaging)
* a "Transfer to Ticket" answer (instead of transfer to agent) where at the end of the flow just a ticket gets created following standard rules
* the possibility of rewriting the text if no agents are online (we are currently offline...) 

This could allow our clients to use the messaging features without necessarily having to staff chat agents. A way of an advanced version of a user-form.

已于 2023年11月13日 发布 · Bernard Moriau

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Bernard Moriau 进行了评论,

评论Managing your email

Is there a possibility to add the following in this Article:

"If you have multiple brands, it is better to create the brands first
Then set up the forwarding and then add the external email address to the corresponding brands.
Tickets will be assigned to the right brand and the agent will use the correct reply address.

This in contrary to setting up all email address to the main brand first and make the routing changes afterwards. We experiences some issues with the latter solution 


查看评论 · 已于 2022年5月11日 发布 · Bernard Moriau

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Bernard Moriau 进行了评论,

评论Apps and the Zendesk Marketplace

Hi team, I have been told that as a customer you will only get billed for the agents that have access to the app.
Example: I have 2 teams - each 5 agents and via groups only one group has access to the app, i should only get invoiced for 5 licenses instead of 10) Is that a correct statement?

If so, is it possible to add this in the article (under "Restricting app access") that you should only get charged for the amount of agents having access to the app.

查看评论 · 已于 2022年2月28日 发布 · Bernard Moriau

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Bernard Moriau 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I have a similar issue where my customer needs a regex field to be obligatory in the form regardless if accessed via form or widget. As it concerns card numbers / licenses it really would make sense to make it available in the widget

查看评论 · 已于 2021年7月28日 发布 · Bernard Moriau

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Bernard Moriau 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@... - indeed, the issue is that a chat is sometimes difficult to understand when analysing a ticket.

查看评论 · 已于 2021年5月19日 发布 · Bernard Moriau

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Bernard Moriau 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Is it possible for a chat communication to be displayed in What’sApp style (own comment on right side in color - enduser comment on the left). This visualisation will be rapidly understood by all agents and makes it easier to follow a conversation 

已于 2021年2月19日 发布 · Bernard Moriau

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