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Thomas Capit
已加入2021年4月15日
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最后活动2021年10月27日
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的最新活动 Thomas Capit
Thomas Capit 进行了评论，
Hi! I'm also looking for a way to configure automated responses in WhatsApp tickets that are not answered after 12h to inform the user that their ticket is been transferred to email. Unfortunately, I see there is no way to configure delayed automatic replies to WhatsApp. This is really frustrating.
查看评论 · 已于 2021年7月06日 发布 · Thomas Capit
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Update : since no one at Zendesk is answering here, we have discovered on our side that WhatsApp doesn't allow for group messaging in their API, which is probably why Zendesk is unable to implement support for it.
查看评论 · 已于 2021年4月19日 发布 · Thomas Capit
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Thomas Capit 创建了一个帖子，
As a solar energy equipment company, we use the WhatsApp integrations in Zendesk to assist our clients in the process of installing and configuring the equipment of the plant.
The client teams have WhatsApp groups to synchronize with each other. It would be REALLY helpful if we could take part in those group conversations, rather than having to assist everyone separately. This way we could assign an agent to a particular plant commissioning, and treat these alongside any other client issue as part of a support ticket. Plus, the WhatsApp web client only allows us one online agent at a time...
Is WhatsApp group messaging a feature in the product roadmap ?
已于 2021年2月12日 发布 · Thomas Capit
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