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Frédéric

已加入2021年4月15日

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最后活动2024年8月06日

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Frédéric 进行了评论,

社区评论 Feedback - Ticketing system (Support)

yes we need this function ASAP specially we are dealing with GDPR !

查看评论 · 已于 2024年8月06日 发布 · Frédéric

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Frédéric 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 on that ! must be easy to do ! 

查看评论 · 已于 2024年3月20日 发布 · Frédéric

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Frédéric 进行了评论,

评论End users and organizations

Brandon (729) thank you for your feedback, however, this is not what I'm looking for.

The main purpose of tag locker was to block creation of tag by agent, as well, giving possibilities to select tag in a defined list.

This was to give consistency in tags used, it's not only about hiding the tag field.

How can we prevent agent adding any random tag and provide a list of tag they can select, similar to how TAG LOCKER was working?

查看评论 · 已于 2024年3月04日 发布 · Frédéric

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Frédéric 进行了评论,

评论End users and organizations

It has just been announced that Zendesk discontinue the app TAG LOCKER and recommend to Use custom fields to restrict agents from creating or populating tags independently.  

I don't seem to find any information how custom field can restrict agent to create tags.

Anyone has a suggestion and someone at zendesk can help?

Thanks

查看评论 · 已于 2024年3月01日 发布 · Frédéric

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Frédéric 进行了评论,

评论Ticket customization

Is this function rolled out to all? I'm asking because I have enterprise plan but don't see this essential card setting in the agents tool section.

Thanks!

查看评论 · 已于 2023年6月28日 发布 · Frédéric

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Frédéric 进行了评论,

评论Formatting and customizing your email

well that's the issue, when I use quoted content in the template there is no ellipsis to expend to the full history...and that in gmail, outlook etc...

I do use of course the place holder in the trigger.

I want to use the simplified tread but with the issue of seing the full email history it make it almost unreadeable....

查看评论 · 已于 2023年6月09日 发布 · Frédéric

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Frédéric 进行了评论,

评论Formatting and customizing your email

hello

When I use the zendesk HTML template as describe here, on user side I see the full email content at each reply. Isn't supposed to only show the full history under a show more and open the full tread?

When I remove the "quoted content" in the html template, on user side I don't see the full complete email tread, only the last comment .

It seems that there is issue with the simplified tread maybe or I'm doing it wrong?

 

 

 

 

查看评论 · 已于 2023年6月09日 发布 · Frédéric

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Frédéric 进行了评论,

评论Team members and groups

hello,

is there any empty template available. available?

thanks

查看评论 · 已于 2023年2月09日 发布 · Frédéric

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Frédéric 进行了评论,

评论Using Built by Zendesk apps

@... thank you for your advice but it's not what I'm looking for.

I want to keep the type incident but not the linked problem field.

Thank you.

查看评论 · 已于 2022年10月03日 发布 · Frédéric

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Frédéric 进行了评论,

评论Using Built by Zendesk apps

Hello

 

I Try to hide the filed "linked problem" but I do not find the ID as it's system generated.

Does anybody zendesk know this field id?

 

Thanks 

 

查看评论 · 已于 2022年9月28日 发布 · Frédéric

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