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Timothy Beutler
已加入2021年4月15日
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最后活动2024年7月09日
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的最新活动 Timothy Beutler
Timothy Beutler 进行了评论,
I'm bumping this again with the hopes that Zendesk support will finally recognize that they have an issue with dictation in their Support App. I've made a new video showing how it works properly in TextEdit, but not in Zendesk Support.
查看评论 · 已于 2024年7月09日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
An update from my side:
Eric Thompson I do not have the issue of it looking empty - both internal and public comments accept text via dictation on macOS Sonoma.
Also, I no longer have the "crazy text repetition" reported earlier. However, what continually fails while using Dictation in Zendesk is formatting...phrases like "Next paragraph" have no effect in Zendesk, but function on any other website I visit.
查看评论 · 已于 2024年1月18日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
Nicolas Jepsen where did you find this information? We would really appreciate being able to know more, even if it is an EAP in Enterprise. Thanks!
查看评论 · 已于 2023年7月14日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
I have the same issue as Julie above: the number of incidents is wildly inaccurate. Why?
查看评论 · 已于 2023年5月31日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
AntonMi just because it's a trend doesn't mean it's useful. Most of us who don't like this feature are coming from the previous ZD interface, where the newest reply was on top of the thread, saving on unnecessary scrolling. For long threads, scrolling all the way down can be a real PITA.
查看评论 · 已于 2022年9月23日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
Timothy Beutler 进行了评论,
Why is it not possible to have Answer Bot give suggestions on BOTH the Web Form and the Email?
We want to make sure that users have access to suggested articles also later, not just when they submit the form. However, we find that users are more likely to click on an article if it is presented when submitting the ticket and that the suggestions via email are often ignored.
Thanks,
Tim
查看评论 · 已于 2022年2月01日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
Hello! We have been testing using AB in our Web Form and Email. Are these exclusive, or can they be used in both areas simultaneously?
Thank you!
- Tim
查看评论 · 已于 2022年2月01日 发布 · Timothy Beutler
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Timothy Beutler 进行了评论,
Hello!
Sorry for my confusion, but I see a lot of terms thrown around in various articles and need some clarification.
AFAIK, there is Legacy Chat, Live Chat, Web Widget (Classic), Web Widget, and Messaging.
From what I can tell, Legacy Chat is basically out of use now.
For the rest of it, it's confusing to know things like:
- what's the real difference between Web Widget (Classic) and Web Widget?
- Does Messaging fully replace Live Chat?
There are a lot of things we like about the Web Widget (Classic) that don't exist in Web Widget, for example, like enabling customers to submit a contact form via the chat window.
We also don't want live chat at all, but want to use the Web Widget to offer articles to users or offer a contact form. So, we should use the Web Widget (classic) and not the new Web Widget, correct?
查看评论 · 已于 2021年12月01日 编辑 · Timothy Beutler
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