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ZZ Graeme Carmichael
已加入2021年4月15日
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最后活动2025年2月15日
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的最新活动 ZZ Graeme Carmichael
ZZ Graeme Carmichael 进行了评论,
Paola
Just in case you missed it…
Great feature!
查看评论 · 已于 2023年6月16日 发布 · ZZ Graeme Carmichael
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ZZ Graeme Carmichael 进行了评论,
In Explore, use the Support Backlog History dataset.
Metrics
- Sum Tickets
Rows
- Backlog Recorded date
Filter
- Status = Pending
- Backlog recorded date, for example, the last week
The Backlog History dataset takes a snapshot of your account at the end of each day. That is best place to see the total pending tickets each day and how they move from day to day.
查看评论 · 已于 2023年5月26日 发布 · ZZ Graeme Carmichael
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Gwyn
I do not believe there is an easy way to do this. While you can search for tickets with attachments, that does not apply to articles.
Even using the API to do this, you would first have to get all your article IDs then check each article to see if there is an attachment. If you have access to a developer, they could speed up the process for you. But it does not look easy using the standard tools.
查看评论 · 已于 2023年3月03日 发布 · ZZ Graeme Carmichael
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Alex
I am not sure how well this would work.
But you could try creating triggers based on the requester's time zone. Unfortunately, the requester's domain is not an available option.
Meet ALL conditions:
- Ticket is created
Meet ANY conditions:
- Time Zone is London
- Time Zone is Paris
Action:
- Assign to group Europe
查看评论 · 已于 2023年1月20日 发布 · ZZ Graeme Carmichael
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Samuel
Are you using ticket sharing across the two Zendesk domains?
查看评论 · 已于 2023年1月20日 发布 · ZZ Graeme Carmichael
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Siri
I am not sure what is causing the difference.
But you may be better using the Zendesk pre built year to date and month to date metrics. I tested on my account and they produced the same values. Within Metrics, scroll down to the Time Ranges section:
查看评论 · 已于 2023年1月20日 发布 · ZZ Graeme Carmichael
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Jake
The backlog dataset contains fewer fields than the support ticket and ticket update datasets. Unfortunately, custom fields are not part of the backlog dataset. So you cannot splice your backlog data by secondary status.
Sorry about that.
查看评论 · 已于 2022年11月24日 发布 · ZZ Graeme Carmichael
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