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Test
已加入2021年4月15日
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最后活动2023年10月07日
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的最新活动 Test
Test 创建了一个帖子，
Hi there, I would like to request In chat sessions, when there are a lot of feedback from users, we hope to add the reference function to reply users' questions one-on-one, so as to improve the solving efficiency
Can a solution be provided? This is frustrating the customers.
Thank you,
已于 2023年8月29日 发布 · Test
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Test 创建了一个帖子，
Hi there, I would like to request During a chat session, customer A transfers the conversation to customer B. After customer B connects to the CHAT and successfully sends A message, the former customer A fails to leave in time due to various reasons, which still causes waste of human energy in this customer enquiry. It is suggested that customer A can leave automatically in this scenario
Can a solution be provided? This is frustrating the customers.
Thank you,
已于 2023年8月29日 发布 · Test
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Test 进行了评论，
+1 to this. The accept button is really important. Although before agents transfer the chat to another agent they can see the status of others, some of them still transfer the chat to invisible agents which will cause a problem here. If invisible agents can have a choice to click the "accept" button, that will be better.
查看评论 · 已于 2021年10月04日 发布 · Test
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