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Tejas
已加入2021年4月15日
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最后活动2023年2月15日
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Tejas 进行了评论,
time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.
I hope this helps.
Thanks & Regards,
Tejas Patil
查看评论 · 已于 2023年2月15日 发布 · Tejas
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To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.
I hope this helps.
查看评论 · 已于 2023年1月16日 发布 · Tejas
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Hi Team,
Need your help in building an attribute function like,
If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"
I tried to build using below but it only returns value of B when A is blank,
IF ([A] = NULL) THEN
[B]
ELIF ([B] = NULL) THEN
[C]
ELIF ([C] = NULL) THEN
[D]
ELIF ([D] = NULL) THEN
[A]
ENDIF
Thanks,
Tejas
查看评论 · 已于 2022年12月14日 发布 · Tejas
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a Permanently deleted user was rehired and now we have created a new account for the user.
Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.
I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.
Any idea what could be the issue here?
查看评论 · 已于 2022年7月21日 编辑 · Tejas
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Hi Team,
"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."
Seems this is not applicable with the agent workplace, is it correct?
In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(
查看评论 · 已于 2021年10月14日 发布 · Tejas
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