最近搜索
没有最近搜索
Joe Trevino
已加入2021年4月15日
·
最后活动2021年10月22日
关注
0
关注者
0
活动总数
2
投票
0
订阅
1
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Joe Trevino
Joe Trevino 创建了一个帖子，
帖子 Feedback - Voice (Talk)
When we have one agent taking calls and they miss the picking up the call, it does not get rerouted to them to try to take the call again. If the other agents are set to AWAY - the caller stays on the welcome message for the entire 10 minutes (our setting to go to voicemail) is up. If the other agents are listed as OFFLINE, the call goes to voicemail immediately after the agent does not pick up in time.
Solution is to let the call reroute to the available agent for the duration of the limit set to go to voicemail.
已于 2020年9月10日 发布 · Joe Trevino
9
关注者
18
投票
9
评论