Charity Carson

We'd like to be able to report on the number of tickets containing words like "fast, quick, easy" in good satisfaction comments by adding a tag to the ticket via a trigger. AskNicely has this functionality already and we'd like to replicate it for our support tickets. 

I would love to be able to notify reviewers, publishers, and authors when articles are submitted for review, awaiting approval, and published. We have a lot of article authors and they can't follow the article until it's published but aren't able to publish it themselves. I'd like to notify their supervisors when the article is ready for review. And I'd like to notify myself when the articles are approved. 

We'd like to use side conversations to send emails to vendors and external users but need to include a disclaimer. It would be awesome to have branding applied to the email as well so the experience is consistent for our end users.