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Michael Penland
已加入2021年4月15日
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最后活动2023年5月24日
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的最新活动 Michael Penland
Michael Penland 进行了评论,
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Thanks! Now we need one-click switch between private/public instead of the drop-down. Draft mode is a good addition and adds the right friction compared to what the drop-down was designed for. Now the drop-down is just annoying. Is there a feedback forum topic on that yet? Thanks!!
查看评论 · 已于 2023年5月23日 发布 · Michael Penland
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I agree with this but it is a design limitation defect and not a feature request. This was a basic workflow functionality of classic workspace and now it's super inefficient. Not only to agents have to copy/paste stuff across but they can also get private note drafts stuck in there and see save errors. Thanks.
查看评论 · 已于 2022年7月25日 发布 · Michael Penland
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Agree. we need to be able to set an outbound greeting.
查看评论 · 已于 2021年5月18日 发布 · Michael Penland
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This is all well and good for one to one proactive tickets with limited dimensions.
We want to notify specified contacts under organizations that meet various criteria.
- one main requester and others are CC’d on one ticket. Assume all contacts have “notification list” tag.
- tickets are created only when the organization has tags X and Y and Z.
Today we get individual tickets are user and have to segment based on contact tags not organization tag criteria.
Thanks!
查看评论 · 已于 2020年11月30日 发布 · Michael Penland
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Agree on @ mention tags for Slack in side conversations. It technically kind of works if you have a simple call-out name but there isn't an auto populated picker. For example @penland works in our organization.
查看评论 · 已于 2020年11月18日 发布 · Michael Penland
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