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Chris Smith

已加入2021年4月15日

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最后活动2024年10月30日

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的最新活动 Chris Smith

Chris Smith 进行了评论,

评论Business rules

We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front?  Does it matter?

查看评论 · 已于 2024年10月30日 发布 · Chris Smith

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评论Chat best practices and recipes

How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)?  Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant. 

查看评论 · 已于 2024年10月21日 编辑 · Chris Smith

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社区评论 Feedback - Voice (Talk)

I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel. 

查看评论 · 已于 2024年8月01日 发布 · Chris Smith

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Chris Smith 进行了评论,

评论Chat best practices and recipes

Is there a limit to the number of conditions a trigger will check? 

 

I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state: 

Visitor loaded the chat widget

Check any of following condition

Visitor page URL - Contains - ABC123 

 

Seems like I've run out of room to add all of our unique URL's.

查看评论 · 已于 2024年7月25日 发布 · Chris Smith

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Chris Smith 进行了评论,

评论Setting up and using Text

I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario? 

查看评论 · 已于 2024年5月20日 发布 · Chris Smith

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Chris Smith 进行了评论,

评论Setting up and using Text

Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?

查看评论 · 已于 2024年5月17日 发布 · Chris Smith

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Chris Smith 进行了评论,

评论Setting up and using Text

Is there a trick to making the SMS number clickable on mobile devices?

查看评论 · 已于 2024年4月15日 发布 · Chris Smith

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社区评论 Feedback - Reporting and analytics (Explore)

+1 on this.

查看评论 · 已于 2022年12月27日 发布 · Chris Smith

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社区评论 Feedback - Voice (Talk)

Has a legitimate ETA been announced?

查看评论 · 已于 2022年12月07日 发布 · Chris Smith

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Chris Smith 进行了评论,

社区评论 Feedback - Voice (Talk)

Karen Hynes

I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4? 

查看评论 · 已于 2022年10月06日 发布 · Chris Smith

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