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Chris Smith
已加入2021年4月15日
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最后活动2024年10月30日
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的最新活动 Chris Smith
Chris Smith 进行了评论,
We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front? Does it matter?
查看评论 · 已于 2024年10月30日 发布 · Chris Smith
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How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)? Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant.
查看评论 · 已于 2024年10月21日 编辑 · Chris Smith
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Chris Smith 进行了评论,
Chris Smith 进行了评论,
Is there a limit to the number of conditions a trigger will check?
I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state:
Visitor loaded the chat widget
Check any of following condition
Visitor page URL - Contains - ABC123
Seems like I've run out of room to add all of our unique URL's.
查看评论 · 已于 2024年7月25日 发布 · Chris Smith
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Chris Smith 进行了评论,
I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario?
查看评论 · 已于 2024年5月20日 发布 · Chris Smith
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Chris Smith 进行了评论,
Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?
查看评论 · 已于 2024年5月17日 发布 · Chris Smith
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Chris Smith 进行了评论,
Is there a trick to making the SMS number clickable on mobile devices?
查看评论 · 已于 2024年4月15日 发布 · Chris Smith
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Chris Smith 进行了评论,
I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4?
查看评论 · 已于 2022年10月06日 发布 · Chris Smith
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