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Craig Willis

已加入2021年4月15日

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最后活动2022年2月14日

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Craig Willis 进行了评论，

社区评论 Q&A - Tickets and email
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Thanks for the quick response Chris.  

We are on the Basic Plan, should I check the "Default to last used email address for new tickets"?

Also, based on what you mentioned, the email address should change whenever the ticket is updated based on the assignees' primary group, correct?

Craig

查看评论 · 已于 2020年5月15日 发布 · Craig Willis

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Craig Willis 进行了评论，

社区评论 Q&A - Tickets and email
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Hi Gail, 

I've installed the app and it's showing in the App section on the ticket.  However, the appropriate email address doesn't appear to be being applied when new tickets are created and assigned to a group.

Here's our configuration, when should we expect to see the appropriate email automatically applied?

Thanks

Craig

 

查看评论 · 已于 2020年5月15日 发布 · Craig Willis

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Craig Willis 进行了评论，

社区评论 Q&A - Tickets and email
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Thanks, Gail, I'll review this as it seems to address the majority of the issue even with the caveats.

Craig

查看评论 · 已于 2020年5月12日 发布 · Craig Willis

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Craig Willis 创建了一个帖子，

帖子 Q&A - Tickets and email
Forms and Emails

We now have two forms:

  1. Sales Support
  2. Tech Support
We also have three email addresses set up in Zendesk:
When we create tickets via email, the reply email matches that of the email it was sent to.  However, when tickets are submitted from the forms, the emails come from the default email of support@mattermost.zendesk.com.
 
How can we set Znedesk up so that tickets created via the Sales form use the sales email address and tickets from the Tech Support form come from the support email address?

已于 2020年5月11日 发布 · Craig Willis

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