Douglas Lombardozzi

We are having the same problem, and it is VERY FRUSTRATING and embarrassing to have to explain this to my CS manager!! We can not ask our customers to change ANYTHING in their Netsuite system. Our CS reps do not have access to the suspended folder because they are not admins, and whitelisting does not work!   If Sebastiaan (see above comment) figured out how to resolve this, ZENDESK should provide a workable solution.