Emelie Stjernquist

Hello @...,

Just so I get it right, you wish to display an "empty" section?

I'm not sure that that is possible to do (at least I've not manage to do that), however I have a suggested work-around which is to:

1. Create an Article on the Section you wish to display (one that is OK to find if found via search function)
2. Create a custom Section-template where you modify the html, remove the part that displays/list the articles - Guide from Zendesk help
3. Edit the Section and assign the new template and publish the Section and Article

I usually elaborate, test back and forth in the templates until I get the result I want. You can also preview it in "Preview mode" before publishing it.

 

I hope this helps you to get closer to what you wish to accomplish, good luck!

//Emelie

We also need to have it customized. As is, the content shown in email doesn't reflect the importance of the information given to the customer, neither is it branded.

We are using as is, but are not satisfied with it.

I agree on this, this is a major problem.

In our case, we had to disable the Agent Workspace due to that we can have long ticket conversation which means that the Agents need to put a lot of time on just scrolling.

Change so that the latest comment is found in the top, or make it possible to choose per Agent if you want the latest comment in the bottom or in the top.