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Jason Dahlberg

已加入2021年4月15日

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最后活动2022年2月14日

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Jason Dahlberg 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

I agree with this, we have different teams that need access to explore but w do not need to give them access to all queries.

查看评论 · 已于 2020年2月05日 发布 · Jason Dahlberg

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Jason Dahlberg 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Hey James,

Thanks for this, I have been playing around with this and my question is, is there a way to put Satisfaction Score in combination with CSAT Date Rated metric?

查看评论 · 已于 2019年6月26日 发布 · Jason Dahlberg

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Jason Dahlberg 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Hey Gentry,

That is a great start and thanks for that, but is there anyway that it can be done in an attribute? Because I use this in my Support: Tickets, Users, Organizations data set to see how the CSAT is doing over time.

查看评论 · 已于 2019年6月19日 发布 · Jason Dahlberg

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Jason Dahlberg 创建了一个帖子,

帖子 Feedback - Reporting and analytics (Explore)

We currently do weekly reporting and I noticed there are issues with CSAT because either the Ticket Update attribute or Date Solved attribute can be used. But is it possible to just have an attribute that is Date Survey Submitted?

 

 

已于 2019年6月13日 发布 · Jason Dahlberg

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