Thomas Higgs

It would be great if there was a way of integrating Dynamic Content within triggers. An example of where this would work perfectly would be on "Proactive Greeting", you can send a message to the customer asking them if they need any help but only in English and we have some customers who are visiting from Germany or Spain. 

When an agent speaks with the customer you have Google Translate which is great but it would be useful to have a translate feature or DC on triggers as well.