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Mani Berenji

已加入2021年4月15日

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最后活动2021年10月22日

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的最新活动 Mani Berenji

Mani Berenji 进行了评论,

评论Building reports

We need "abandoned" chats to be part of the standard reporting metrics. 
I'm defining abandoned chats as :

  1. Chat was started by a customer
  2. Customer left the chat session before connecting with an agent

Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.

The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.

 

查看评论 · 已于 2021年1月20日 发布 · Mani Berenji

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Mani Berenji 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Any update on when this will be released?

查看评论 · 已于 2020年9月30日 发布 · Mani Berenji

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