最近搜索
没有最近搜索

Mani Berenji
已加入2021年4月15日
·
最后活动2021年10月22日
关注
0
关注者
0
活动总数
14
投票
10
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Mani Berenji
Mani Berenji 进行了评论,
评论Building reports
We need "abandoned" chats to be part of the standard reporting metrics.
I'm defining abandoned chats as :
- Chat was started by a customer
- Customer left the chat session before connecting with an agent
Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.
The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.
查看评论 · 已于 2021年1月20日 发布 · Mani Berenji
0
关注者
3
投票
0
评论