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Tommy

已加入2021年4月15日

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最后活动2025年2月11日

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评论Workflow best practices and recipes

Please add the ability to insert image in text
also, the ability to choose what agent (or admin) will be the author of autoreply

查看评论 · 已于 2025年2月11日 发布 · Tommy

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社区评论 Feedback - Ticketing system (Support)

must have feature

查看评论 · 已于 2025年2月07日 发布 · Tommy

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社区评论 Feedback - Voice (Talk)

Are there any workarounds?

查看评论 · 已于 2024年11月14日 发布 · Tommy

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Tommy 进行了评论,

评论Team members and groups

Is it possible to sort statuses? I created a custom online status, and it is at the bottom of the list, but I need it at the top.

查看评论 · 已于 2024年10月02日 发布 · Tommy

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社区评论 Feedback - Chat and Messaging (Chat)

2 years passed, and it was not implemented still, great

查看评论 · 已于 2024年7月24日 发布 · Tommy

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Tommy 创建了一个帖子,

帖子 Feedback - Admin Center

Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, but now that feature is gone. So how do we sort our macroses on second, third, etc pages right now? 

How can you release an update like that? You just assume that noone will have more than one page of macroses? 

已于 2024年7月23日 发布 · Tommy

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Tommy 进行了评论,

评论Viewing and using dashboards

I gave out this new permission, but the agent still can't change the status

查看评论 · 已于 2024年7月02日 发布 · Tommy

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Tommy 创建了一个帖子,

帖子Zendesk Support Beta - Modernized Conversational Experience

First of all, this update is great! Visual refreshments are always welcome and appreciated. 

However, we noticed a few things:

1. Color or customer's message. It looks great if messages are short, but we primarily exchange emails with our users, so texts are huge. And this color is a bit heavy for such a case. The best scenario would be to have the ability to customize this color at the account level. 

2. The same is true with message highlights while hovering. Highlight is okay, but it is a bit too sharp. So, if you scroll through a ticket with a huge amount of messages, it blinks very much and distracts you. A smoother hover animation and lighter contrast would fix it.

3. Shift+Click (while selecting words in the message) worked much better before this update. Right now it often selects the border of the whole message.

4. Message grouping does not work in the tickets created from Mobile SDK.

5. I'm unsure if this is the right place to report it, but when you have a few tickets open, the highlight of the selected (opened at the moment) tab is very weak. It is hard to understand which ticket was opened. This is the place to increase contrast, for sure. Added a screenshot to illustrate. https://pasteboard.co/DRj4UV5GOwxT.png

已于 2024年4月16日 发布 · Tommy

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Tommy 进行了评论,

评论Formatting and customizing your email

Is there a proper way to fix spacing in Apple Mail?

查看评论 · 已于 2023年12月08日 发布 · Tommy

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Tommy 进行了评论,

评论Ticket customization

Closed status should definitely be brought back. It is really inconvenient to see closed tickets as solved. 

查看评论 · 已于 2023年10月17日 发布 · Tommy

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