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Sunwing Vacations Inc.
已加入2021年4月15日
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最后活动2021年10月27日
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的最新活动 Sunwing Vacations Inc.
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社区评论 Discussion - Tips and best practices from the community
Hi Brett,
I was able to set this up and got the response from an external email (target) go to the internal note.
On the Assignee side of things, I created a trigger to notify the assignee that an internal note was added in the ticket. Upon receiving that email notification, I (as the Assignee) responded, the external email got my response but in Zendesk, it went to the Public Reply. Is there a way to keep the Assignee's response in Internal Note?
Thanks,
Albert
查看评论 · 已于 2019年5月22日 发布 · Sunwing Vacations Inc.
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