最近搜索
没有最近搜索

Jules Winckelmann
已加入2021年4月15日
·
最后活动2022年2月02日
关注
0
关注者
0
活动总数
7
投票
0
订阅
2
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Jules Winckelmann
Jules Winckelmann 进行了评论,
I have updated the Zendesk Template so that requesting problems now grabs all of them rather than just the first 100.
Yay this works Justin ! Thank you so much !
I'm not sure why you're getting undefined, does this happen when you use the default functions?
For custom fields I believe the format is something like "custom_field_123456789"
Well, I'm afraid it's not working either, I've got the same "undefined" values for each row, even though I tried with "custom_field_name" or with "custom_field_id"
I checked the API developer documentation and I could find any related info...
Another question @Justin Does your app allows to extract data to build reportings?
Or is it just about monitoring in Zendesk interface?
Thanks again for your precious help
Edouard
查看评论 · 已于 2019年10月22日 发布 · Jules Winckelmann
0
关注者
0
投票
0
评论
Jules Winckelmann 进行了评论,
Hello guys.
- Regarding Authentication, make sure that the browser isn't blocking anything. I had some trouble using brave browser with the shields on.
Indeed the authenticate window couldn't pop out, I had to copy the button link and open it in a new tab.
-
@Edouard - You should be able to get more than 100 rows if you use the requestAll code that I provided in an earlier reply.
I think there is a problem when parsing the results. I end up with the following (see pic below)
I asked one of my colleague to look into it, but he couldn't figure what's wrong.
- Custom fields can be added as you describe. Just make sure you use the correct syntax as per the Zendesk developer documentation.
For each of my problem tickets, I need to add a custom field, here the product.
I tried to add this custom fields in the var fields, but without success.
I first tried with the ticket filed name:
And with the ticket filed ID as well:
But I always end with "undefined" values for each of my problem tickets...
Anyone know how shall I proceed?
Thanks again for your help.
Edouard
查看评论 · 已于 2019年10月21日 发布 · Jules Winckelmann
0
关注者
0
投票
0
评论
Jules Winckelmann 进行了评论,
Hello everyone.
First of all, thank you so much for sharing this, this can be a great workaround.
I have three questions though:
- When trying to get the problem data, I end up with 100 rows only.
Can you guys let me know how to squeeze this limitation?
- When trying to Authenticate, nothing happens after clicking the Auth button.
A colleague from the IT tried himself and it worked straight away, but I can't figure why. Do I need to be the main Zendesk administrator to do that, or am I just doing something wrong?
- Additionally, I want to add a custom ticket field to be able to sort the results by products. Do I just need to add the field ID number in the var fields line?
var fields = [ "id", "subject", "status", "incident_count", "created_at", "updated_at", "FIELD ID" ];
Thanks in advance for your help !!!
Edouard
查看评论 · 已于 2019年10月15日 发布 · Jules Winckelmann
0
关注者
0
投票
0
评论