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David Nguyen
已加入2021年4月15日
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最后活动2023年12月28日
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的最新活动 David Nguyen
David Nguyen 进行了评论,
Could this be made into an option in the future so we can disable it?
We often need to use special characters in communication with customers.
查看评论 · 已于 2022年8月16日 发布 · David Nguyen
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David Nguyen 进行了评论,
Hi Christopher,
It seems that the widget is not hiding as expected if the user is not logged in.
Looking at the console, I believe that the culprit is that we are now using the Web SDK and not the Web Widget (Classic)
"
Method webWidget.hide does not exist.
A note from Zendesk: API methods associated with the Web Widget (Classic) are still being executed on this page. This website is now using the new Web SDK (messaging experience) which no longer supports these APIs. If you don't intend to use the Web Widget (Classic), we recommend that you remove this code from your website. Whilst not recommended, leaving them won't cause any issues. "
Is it possible to hide the web SDK through similar code on the theme or elsewhere?
查看评论 · 已于 2022年3月10日 编辑 · David Nguyen
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David Nguyen 创建了一个帖子,
What would need to be done to only show the web widget/answer bot to only signed in users on the ZenDesk help center?
I believe the following should work, but it doesn't appear to be:
{{#if signed_in}}
{{else}}
{{/if}}
已于 2022年2月23日 发布 · David Nguyen
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David Nguyen 进行了评论,
Would it be possible for the web widget be available to all users for answer bot, but chat not be an option for either visitors (non-signed in users) or organizations with a specific tag (such as VIP/Non-VIP/Trial/Premium/etc.) ?
查看评论 · 已于 2021年10月11日 发布 · David Nguyen
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David Nguyen 创建了一个帖子,
I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when they are logged in.
I understand that the https://developer.zendesk.com/embeddables/docs/widget/api#ze.hide documents on what to use, but I am not familiar enough with javascript to know where to put it. Any pointers?
已于 2021年2月12日 发布 · David Nguyen
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