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Igor Czajkowski

已加入2021年4月15日

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最后活动2021年10月27日

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的最新活动 Igor Czajkowski

Igor Czajkowski 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I have the same problem unfortunately. It doesn't help us to analyze chat scripts ;-(

查看评论 · 已于 2021年6月29日 发布 · Igor Czajkowski

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Igor Czajkowski 进行了评论,

评论General questions about live chat

There is something still unclear in dropped chats metric. At the mentioned "Metrics..." article is said that dropped chats are "accepted by or assigned to the agent where the visitor responds to an agent message, then leaves the chat". Does it mean if at the end of the chat the customer writes "thank you, goodbye" and closes the chat or the page with the chat - it will be counted as dropped chat? If yes, are there any good practices to influence statistics of dropped chat by such cases?

查看评论 · 已于 2021年3月22日 发布 · Igor Czajkowski

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Igor Czajkowski 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming. 
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source

已于 2021年3月22日 发布 · Igor Czajkowski

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