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Kristian Hill

已加入2021年4月15日

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最后活动2024年1月02日

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的最新活动 Kristian Hill

Kristian Hill 进行了评论，

社区评论 Q&A - Help center and community
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Thanks very much!

查看评论 · 已于 2021年4月06日 发布 · Kristian Hill

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Kristian Hill 创建了一个帖子，

帖子 Q&A - Help center and community
How to backup the articles in the knowledge base or remove delete permissions from agents

Hi Community team,

My agents are able to delete all my articles in the manage articles section, whether they wrote the article or not. Can i take the delete permission away from them while still allowing them to publish articles?

If not, how can i back up my knowledgebase so that a disgruntled publisher doesn't delete all my articles before quitting? We have enterprise guide.

 

Thanks

已于 2021年4月05日 发布 · Kristian Hill

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Kristian Hill 进行了评论，

社区评论 Q&A - Objects, workspaces, and rules
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This may do the trick!

I will test this out and report back.

Thanks 

查看评论 · 已于 2021年3月16日 发布 · Kristian Hill

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Kristian Hill 创建了一个帖子，

帖子 Q&A - Objects, workspaces, and rules
Trigger emailing updated comments from requester only

Im looking to create a trigger that sends an email to my agents when a tickets comments are updated by the requester ONLY. I don’t want my agents to receive an email if the agent updates the ticket comments.

I cant seem to find a condition that would isolate the requester updating the ticket (Vs the agent) so my agent is getting the email on their own updates (which I want to avoid).

I saw "Agent replies" but it is not clear how i could utilize that or if it would be helpful.

 

Thanks

已于 2021年3月15日 发布 · Kristian Hill

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