Lisa S

Hey Fakhri,

Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_issue_form), and another to set the form based on that tag (Condition: Tag is account_issue_form; Action: Form is Account Issue). Tickets created as follow-ups from closed tickets carry the existing tags over, so I think this could work.

Good luck :)

Lisa

Hey Catriona and/or Zendesk,

Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk.

Thanks,

Lisa

Hi,

Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all).

Thanks,

Lisa

+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.
Any idea if/when this will be reconsidered?

We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets.

Thanks.

Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.

Thanks!

Hey Ramin, 

Thanks a lot for letting me know. Is there a way around this at all?

Thanks again,

Lisa

Hi there,
Is it possible to customise the chat form per chat department?
Thanks,
Lisa

Hey Heather,

Thanks for that.

Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope?

Thanks,
Lisa