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Sydney Neubauer

已加入2021年4月15日

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最后活动2023年12月27日

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Is the one click copy feature available in Agent Workspace or the previous UI?

查看评论 · 已于 2022年7月20日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are trying to identify trends. It is difficult to identify trends when you have to set time ranges, split up reports, export reports (it is no longer at first glance), limit that data you look at, etc. 

We should be able to build a single report to see the information we need rather than many. This requires time, wasted effort for maintenance, money as we have to pursue other reporting venues, etc.

 

Please invest in expanding Explore.

查看评论 · 已于 2022年6月28日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Admin Center

Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.com]/users as that is less streamlined

查看评论 · 已于 2022年6月27日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance

查看评论 · 已于 2022年6月23日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Admin Center

+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!

查看评论 · 已于 2022年6月20日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome

查看评论 · 已于 2022年6月16日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents use dark mode so the colors might interfere with that so if they can set the color themselves, then it may help them

查看评论 · 已于 2022年6月16日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Admin Center

Definitely a +1 to be able to exclude certain items (login entries, etc)

查看评论 · 已于 2022年6月14日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Voice (Talk)

+1 checking the original post, it is marked as answered. Is there an update?

查看评论 · 已于 2022年6月14日 发布 · Sydney Neubauer

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Sydney Neubauer 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had to add a tag to trigger a trigger to auto close the ticket after every topic he brought up so that when he inevitably replied, it would open up a follow-up ticket.

查看评论 · 已于 2022年6月10日 发布 · Sydney Neubauer

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