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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

已加入2021年4月15日

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最后活动2023年6月27日

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的最新活动 Вячеслав Скорбеж

Вячеслав Скорбеж 进行了评论,

评论Ticket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

查看评论 · 已于 2023年6月27日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Ticket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

查看评论 · 已于 2023年6月06日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Ticket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

查看评论 · 已于 2023年5月24日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

查看评论 · 已于 2023年5月19日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Using legacy AI agent functionality

Please add Ukrainian language support 🙏

查看评论 · 已于 2023年5月12日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

查看评论 · 已于 2023年4月20日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

查看评论 · 已于 2023年3月27日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Ticket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

查看评论 · 已于 2023年3月16日 编辑 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Routing

Barry Neary Yes I'm interested. Please check your email 👻

查看评论 · 已于 2023年3月13日 发布 · Вячеслав Скорбеж

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Вячеслав Скорбеж 进行了评论,

评论Routing

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

查看评论 · 已于 2023年3月13日 发布 · Вячеслав Скорбеж

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